Donna Cole

(DHHS); Marc Edwards; jmikewright; Gerald (Jed) Natzke; James Henry; James Gaskin; John O'Brien; JoAnne Herman; Kirk Smith; Kevin Keane; Lawrence Reynolds; Wright, Michael; jarry.koehieretmec.edu; Prysby, Mike (DEQ); Lawrence Reynolds; Schock, Michael; Mike Lane; Natasha Henderson; Norb Birchmeier; Robert Bincsik; Pete Levine; MYALACAK Giachd.us; Russell Hudson; Busch, Stephen (DEQ); reseiogimsu.ecu; Thompson, Sheryl D. (DHHS); Samir [email protected] 7 /

| echo Mr. Schock's sentiment. Seems like a great time to let the technical folks like he and others with a similar skill-set get past politics and focus on building public trust.

D. (DHHS); Wells, Eden (DHHS); edwardsm; Krisztian, George (DEQ); Gerald (Jed) Natzke; Howard Croft; James Henry; Jamie Gaskin; Jason Lorenz; jmikewright; JoAnne Herman; John O'Brien; Kevin J. Keane; Kirk Smith; larry koehlerGimec.ediu; Laura Sullivan; Lawrence Reynolds; Lawrence Reynolds; Michael Glasgow; Schock, Michael; Robert Bincsik; [email protected]; Russell Hudson; Samir Matta; Sean Kammer; Shawn Patrick McElmurry; Busch, Stephen (DEQ); Thompson, Sheryl D. (DHHS); Warren Green

Gaskin ; Jason Lorenz ; jmikewright ; JoAnne Herman ; John O'Brien ; Kevin J. Keane ; Kirk Smith ; larry. koehler ; Laura Sullivan ; Lawrence Reynolds ; Lawrence Reynolds ; Michael Glasgow ; Schock, Michael ; Michael Wright ; Mike Lane ; Mike Prysby (DEQ) ; MVALACAK ; Natasha Henderson ; Norb Birchmeier ; Pete Levine ; Robert Bincsik ; rosejo ; Russell Hudson ; Samir Matta ; Sean Kammer ; Shawn Patrick McElmurry ; Stephen Busch (DEQ) ; thompsons2 ; Warren Green Sent: Wed, Oct 28, 2015 10:54 pm

D. (DHHS); Wells, Eden (DHHS); edwardsm; Krisztian, George (DEQ); Gerald (Jed) Natzke; Howard Croft; James Henry; Jamie Gaskin; Jason Lorenz; imikewright; JoAnne Herman; John O'Brien; Kevin J. Keane; Kirk Smith, Michel Wright; Mike Lane; Prysby, Mike (DEQ); MVALACAK Gachel.us; Natasha Henderson; Norb Birchmeier; Pete Levine; Robert Bincsik; [email protected]; Russell Hudson; Samir Matta; Sean Kammer; Busch, Stephen (DEQ); Thompson, Sheryl D. (DHHS); Warren Green

D. (DHHS); Wells, Eden (DHHS); edwardsm; Krisztian, George (DEQ); Gerald (Jed) Natzke; Howard Croft; James Henry; Jamie Gaskin; Jason Lorenz; jmikewright; JoAnne Herman; John O'Brien; Kevin J. Keane; Kirk Smith; igrry. koehiert}mec.edu; Laura Sullivan; Lawrence Reynolds; Lawrence Reynolds; Michael Glasgow; Schock, Michael; Robert Bincsik; ros¢icgimsu.ecu; Russell Hudson; Samir Matta; Sean Kammer; Busch, Stephen (DEQ); Thompson, Shery! D. (DHHS); Warren Green

_ Krisztian (DEQ); Gerald (Jed) Natzke; Howard Croft; James Henry; Jamie Gaskin; Jason Lorenz; jmikewright; JoAnne | Herman; John O'Brien; Kirk Smith; [email protected]; Laura Sullivan; Lawrence Reynolds; Lawrence Reynolds; _ Michael Glasgow; Michael Wright; Mike Lane; Mike Prysby (DEQ); Natasha Henderson; Norb Birchmeier; Pete Levine; _ Robert Bincsik; [email protected]; Russell Hudson; Samir Matta; [email protected]; Sean Kammer; Stephen _ Busch (DEQ); Warren Green; Wurfel, Brad (DEQ); Anthony Chubb; Kevin Keane

All Please find attached, the summary of Wednesday's meeting. xxxEND_PAGE:deq18_b148_1295_1298_2 Thank you, All 2 I want to personally thank everyone for participating in today's meeting, it is encouraging to see the commitment that exists to address the concerns around health. I apologize for the poor phone reception we experienced today, I will have that corrected at the next meeting. lam sending a summary of today's meeting and have attempted to chronicle the highlights or major points that we discussed. I have also included an electronic version of Marc Edwards presentation and will forward any other documents that are requested. Please look for continued communication from me as we work to move forward as fast as possible. I expect to have November and December dates selected very soon and will maintain the stream of information to this team as it becomes available. Please do not hesitate to email or call me with any questions or requests. Thank you, Howard Croft Poblic Warks D9 of Fin a aa xxxEND_PAGE:deq18_b148_1295_1298_3 Howard Croft Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 PH# 810.766.7135 Ext.2043 herofti@citvofflint. com Howard Croft Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 PH# 810.766.7135 Ext.2043 [email protected] xxxEND_PAGE:deq18_b148_1295_1298_4

Howard Croft; Henry, James; Jamie Gaskin; Jason Lorenz; jmikewright; JoAnne Herman; John O'Brien; Kirk Smith; 2 xxxEND_PAGE:deq21_b118_0397_0401_2 larry. koehier@}mec.edu; Laura Sullivan; Lawrence Reynolds; Lawrence Reynolds; Michael Glasgow; Michael Wright; Mike Lane; Mike Prysby (DEQ); Natasha Henderson; Norb Birchmeier; Pete Levine; Robert Bincsik; [email protected], Russell Hudson; Samir Matta; s ¥; Sean Kammer; Stephen Busch (DEQ); Warren Green; John Monsees; Kevin Keane

All, J want to personally thank everyone for participating in today's meeting, it is encouraging to see the commitment that exists to address the concerns around health. I apologize for the poor phone reception we experienced today, I will have that corrected at the next meeting. Iam sending a summary of today's meeting and have attempted to chronicle the highlights or major points that we discussed. I have also included an electronic version of Marc Edwards presentation and will forward any other documents that are requested. Please look for continued communication from me as we work to move forward as fast as possible. I expect to have November and December dates selected very soon and will maintain the stream of information to this team as it becomes available. Please do not hesitate to email or call me with any questions or requests. Thank you, xxxEND_PAGE:deq21_b617_1812_1813_1 Howard Croft Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 PH# 810.766.7135 Ext.2043 [email protected] xxxEND_PAGE:deq21_b617_1812_1813_2

edwardsm,; Gerald (led) Natzke; Howard Croft; James Henry; Jamie Gaskin; Jason Lorenz; Jmikewright; JoAnne Herman; John O'Brien; Kirk Smith; [email protected]; Laura Sullivan; Michael Glasgow; Michael Wright; Mike Lane; Pryshy; Mike (DEQ); Natasha Henderson; Norb Birchmeier, Pete Levine; Robert Bincsik; [email protected]; Russel! Hudson; Samir Matta; schock michael @epa.gov; Sean Kammer; Busch, Stephen (DEQ); Warren Green

Team, lam writing to again confirm our meeting which is scheduled for next Wednesday October 7th at 2:00 pm. We have decided to hold the meeting at City Hall but due to rapidly evolving events I will wait until early next week to put out an agenda. In general, we expect to update the most recent water status in order to get everyone on the same page, and then have a targeted agenda that points at both a short term and long term goals. In staying consistent with our other meetings we anticipate a full sharing of information along with open discussion and a clear direction going forward. Darren Lytle of the EPA has committed to being at the meeting and Marc Edwards of Virginia Tech has agreed to call in. Please email me if there are any questions. Thank you, Technical Advisory Team, I am writing to inform everyone that we have scheduled the next Technical Advisory Committee meeting to be Wednesday October 7" 2015 from 2:00 — 4:30 pm. We are extending invitations to Mare Edwards of Virginia xxxEND_PAGE:deq24_b501_1299_1300_1 Tech along with two lead experts from the EPA (Darren Lytle & Michael Schock) to become a part of the technical team and we are hopeful that they will all be present at the upcoming meeting. At the meeting we will discuss an overview of the City water system, compliance with the Safe Drinking Water Act, lead concerns, corrosion control, water testing, public education, capital improvement plans, the KWA pipeline, and next steps. I will forward a specific location and agenda in the near future but we are firmly committing to the time and date. As with previous meetings we look forward to this group having positive dialogue that will benefit the community. Thank you, heroft@ocitvoffint. com Howard Croft Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 xxxEND_PAGE:deq24_b501_1299_1300_2

Croft; Henry, James; Jason Lorenz; jmikewright; JoAnne Herman; John O'Brien; Kirk Smith; [email protected]; Laura Sullivan; Michael Glasgow; Michael Wright; Mike Lane; Prysby, Mike (DEQ); Natasha Henderson; Norb Birchmeier; Pete Levine; Robert Bincsik; [email protected]; Russell Hudson; Samir Matta; [email protected]; Sean Kammer, Warren Green; Busch, Stephen (DEQ); [email protected]; James Gaskin; Amy Hovey; Andy Leavitt

NatzkeJames Henry;Jason Lorenzjmikewright;JoAnne HermanjJohn O'Brien;Kirk Glasgow;Wright, Michael;Mike Lane;Prysby, Mike (DEQ);Natasha Henderson;Norb Birchmeier;Pete Levine;Robert Hudson;Samir Matta;Sean Kammer;Warren Green;Busch, Stephen (DEQ)

Technical Advisory Team, lam pleased to report that the City of Flint has officially returned to compliance with the Michigan Safe Drinking Water Act and we have received confirming documentation from the DEQ today. The GAC filtering was installed on time and was instrumental in our ability to maintain an average level under the MCL. We anticipate that we will have no further notices going out. Recent testing has raised questions regarding the amount of lead that is being found in the water and I wanted to report to you our current status. At the onset of our plant design, optimization for lead was addressed and discussed with the engineering firm and with the DEQ. It was determined that having more data was advisable prior to the commitment of a specific optimization method. Most chemicals used in this process are phosphate based and phosphate can be a "food" for bacteria. We have performed over one hundred and sixty lead tests throughout the city since switching over to the Flint River and remain within the EPA standards. We are currently designing an optimization plan with the engineering firm that will be presented to the DEQ and upon approval we expect to have it implemented by January 2016. It is worthwhile to note that the DEQ has reported that other cities have taken years to complete an optimization plan and we anticipate having a plan in place over the next four months. 1 xxxEND_PAGE:deq18_b127_1239_1240_1 It is also worth noting to this group that there are different lead testing methods used within industry and the city remains consistent with the most recent EPA approved testing method which can produce different results than other methods. We hope to schedule another TAC team meeting for late September or early October, I will attempt to keep everyone informed and look for the best dates. We are inviting additional EPA experts to become a part of this committee. Thank you, Howard Croft Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 PH# 810.766.7135 Ext.2043 berofi@citvelflint. com xxxEND_PAGE:deq18_b127_1239_1240_2

Technical Team, | am writing to provide you an update on the City's ongoing plan to improve the water quality in the City of Flint. This morning, the U of M Flint announced that recent testing showed 48M levels slightly above the : in two of its buildings. The City responded to this recent information of concern with increased flushing in the area where subsequent internal tests have shown the levels to have subsided to under than 80 B86. The ‘Ff 84 level leaving the water plant is currently in the 45 -55 #6 range and in areas with minimal circulation the level can rise by the time it reaches a tap. The installation of new filter media at the water plant which is designed to greatly reduce the EE HV level in the plant is ahead of schedule and is expected to be installed by mid-July. The DEO has approved the design and actual testing by the vendor over the past two weeks has veriieg that the selected media should work. This is expected to have an immediate impact In addition to the filter installation, we have engaged in increased valve exercising over the last two months and have checked over half of the 7,000 valves in the system. The valve turning has a tendency to result in temporary water discoloration but increases the overall water circulation and identifies areas where valves are inoperable. Our annual Consumer Confidence Report will be distributed in early July and will contain significant information about the water system. We will also include the notice of our recent quarterly testing in 1 xxxEND_PAGE:deq16_b5_0892_4900_0241 sostoasrate which all eight sites were verified to be under the MG but the running average at one site required a notice to be sent. | will email everyone when we schedule the next The team meeting which we have currently targeted for mid-August. Howard Croft Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 PH# 810.766.7135 Ext.2043 herofi@citvefint com xxxEND_PAGE:deq16_b5_0892_4900_0242

Jason Lorenz; jmikewright; JoAnne Herman; John O'Brien; Kirk Smith; [email protected]; Laura Sullivan; Michael Glasgow; Michael Wright; Mike Lane; Prysby, Mike (DEQ); Norb Birchmeier; Pete Levine; Robert Bincsik; [email protected]; Russell Hudson; Samir Matta; Warren Green; Liz Murphy; Kaufman, Marty; Michael Sargent

All, Iam sending everyone the TAC team agenda for Wednesday's meeting, there is room left for general conversation regarding next steps and future agenda's. We look forward to seeing everyone that can make it to City Hall tomorrow. Thank you, Howard Croft Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 PH# 810.766.7135 Ext.2043 xxxEND_PAGE:deq16_b5_0892_4900_0950 2:00 pm 2:05 pm 2:10pm 2:20 pm 2:40 pm 2:50pm 3:30pm 3:35 pm Flint Water Technical Advisory Committee May 20, 2015 Flint City Halt Agenda Weicome Purpose of the Technical Advisory Committee: Provide a respectful means of sharing factual information and having dialogue around the City of Flint water. Introductions Current water status information - M. Glasgow, Operator in Charge (F-1) improvements Information — H. Croft, Director Department of Public Works New filter media installation Leak detection New pipe installation Water meter installation New water page on City website Discussion on next TTHM testing expectations Discussion on current health concerns, including lead and copper testing Next Steps Next meeting, one manth or two months? Adjourn Sources of Information: City Website: CityofFiint.com See Residents: WATER or Departments: Public Works: Utilities - many links to reports, Q&A and other useful information. if you, or another Flint resident, would Jike to have their water tested: call 810-766-7135 ext 2606 xxxEND_PAGE:deq16_b5_0892_4900_0951

Technical Advisory team, We are planning to hold our next advisory meeting on Wednesday May 20th 2:00 pm at City Hall. The focus points of the meeting will be to convey the advancements in the current. water quality, the summer implementation plans and and the latest information on test results. We continue to offer testing and to look for any residential concerns about the water. I encourage all of the hospital and college representatives to bring forward any recent issues that may have arisen and we will look to discuss those as well as any other situations that we are aware of. I will send out an agenda early next week’and we will plan on having a conference line available to call in. Please send any questions or comments to me if there are items that you would like to see addressed. ‘Thank you, Howard Croft Public Works Director City of Flint , 1101 S. Saginaw Street Flint, MI. 48502 PH# 810.766.7135 Ext.2043 xxxEND_PAGE:deq26_b231_1865_1865_1

@aol.com; James Henry; JoAnne Herman; John O'Brien; Kirk Smith; [email protected]; Laura Sullivan; Michael Glasgow; Mike Lane; Prysby, Mike (DEQ); Natasha Henderson; Norb Birchmeier; Pete Levine; Robert Nicholas; [email protected]; Russell Hudson; Samir Matta; Warren Green; Elizabeth Murphy; Robert Bincsik; Robert Case; Jason Lorenz; Kelly Rossman-McKinney; Sharon Emery; Gerald Ambrose; Mike Wright '

Technical Team Members, Attached please find the final copy of a letter to the health community along with a Frequently Asked Question list. These documents are ready for distribution among your peers and others. We anticipate mailing out the actual violation notice at the beginning of next week. I will email everyone on this list when we determine a date for the next Technical Committee Meeting. ~ Thank you, . xxxEND_PAGE:deq26_b187_1635_1636_1 Howard Croft. Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 . PH# 810.766.7135 Ext.2043 . [email protected] xxxEND_PAGE:deq26_b187_1635_1636_2

JoAnneJohn O'Brien;Kirk Sullivan;Michael Glasgow;Mike Lane;Prysby, Mike (DEQ);Natasha Henderson;Norb Birchmeier;Pete Hudson;Samir Matta;Warren Green

Howard, imade a few changes to the draft letter..in red (see attached)... mainly to make a more clear distinction between the locational running annual average and the stand-alone quarter {February 2015) results and how it affects the number of sites in compliance. If you have any questions, feel free to call me. Michael Prysby, PE. District Engineer Office of Drinking Water and Municipal Assistance 517 290-8817

All, We still have not received the violation notice from the DEQ although we expect it any day now. We continue to work on what additional documentation will accompany the letter and still plan to vet that through this group. | We would like to have the notice in hand to verify how it reads before completing our draft copy of accompanying documents. We are planing to have another community advisory group meeting next Thursday March 19th. I will wait to set the next Technical Advisory Meeting date and agenda until after that group meets. Thank you, Howard Croft Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 PH# 810.766.7135 Ext.2043 [email protected] xxxEND_PAGE:deq02_b217_2888_3366_049 Rennaker, Joanne (DEQ)

November.pdf; Tech Committee Presentation - Veolia.pdf All, I want to thank everyone for attending our first Technical Committee Meeting yesterday, by all measurements this was a very successful first gathering. I am forwarding everyone an electronic copy of the materials shared yesterday including the presentation by Veolia. As for next steps, I am looking for literature form DR. Rose and from Michael Wight of the EPA to come within the next day or two. I also would like to have specific questions that anyone feels should be included in a bullet point list so that we can move quickly to generate the best responses. Next week I will look to vet with this group the information that we intend to send to the community along with the next violation notice. Our goal is to have documented information in everyone's hands prior to the mailing of the violation. We will also plan to have another meeting very early in April to assess the community response to the upcoming notice, evaluate if there are items coming from the community advisory group that need to be addressed, share the internal water plant progress, and to determine our next steps. Thank you again, Howard Croft Public Works Director City of Flint 1101 S. Saginaw Street Flint, MI 48502 PH# 810.766.7135 Ext.2043 j xxxEND_PAGE:deq16_b5_0892_4900_0148 xxxEND_PAGE:deq16_b5_0892_4900_0149 City Of Flint Water Forum CONTENTS Water History Facts ...cccc 3 Frequently Asked QueStions 4 Budget Allocation and Fund Expenses. 5 Asset / Revenue Charts 6 Recent Timeline of Water and Sewer FUNAS 7 City of Flint- Water and Sewer System Additional Asset / Revenue Data ........-00....s0000. 8 Calculation of Water and Sewer Rates for FY13 Budget 9 Example Water Bill 10 TUrn-Off POLICY 11 Preliminary Options for Future City of Flint Water Sources 12 xxxEND_PAGE:deq16_b5_0892_4900_0150 City Of Flint Water History Facts Current Treatment Plant was put into service in 1954. . Current 72” main pipeline was completed in 1970. Flint signed a 30 year contract with Detroit water and Sewer Department in the mid 1960's. . The contract with DWSD has expired and we are currently operating on a yearly extension, In 2006 Flint completed a $48,000,000 upgrade of the existing Water Plant. (Required by the MDEQ & for backup only). Flint’s Waiter & Sewer System is approximately a 300,000,000 Enterprise. . Flint's Water & Sewer System is designed to deliver water to over 200,000 people with over 1,500 miles of infrastructure, Flint's most recent census count shows a population of approximately 102,000 in 2010. Flint’s census population in 2000 was approximately 124,000. The water system had over 45,000 customers in June of 1999, The water system had just over 36,000 customers by June 2011. The “Fixed Costs” that must be covered to maintain the system and deliver quality water have increased over time. xxxEND_PAGE:deq16_b5_0892_4900_0151 City Of Flint Most Frequently Asked Questions about Water OWhy are the water rates so high ? Q)How does my water bill work (Explanation of charges) ? OlWhy do others in the area pay less for the same amount of water ? OlWhere has all of the water and sewer fund money gone ? OWhat do | do if | think my bill is incorrect ? OWhat effect does leakage or theft have on my bill ? QIHow can {f report water theft ? OlWhy don’t we go back to using the Flint River like we once did ? xxxEND_PAGE:deq16_b5_0892_4900_0152 City of Flint Budget Allocation and Fund Expenses. City af Fling Water and Sewer Fund Expanses Water & Seaver fends a Audited a 2008 Actua} 2009 Aviual 210 Actual 2071 ete Operating Revarues- Mther Revenues Annual Revenues 20,919 987° 2B.81R 817 SoiZ.96a BS8SB09 4,208. 5, BSOESe 20,098 Andual Expertise xxxEND_PAGE:deq16_b5_0892_4900_0153 Cityat Aint Unrestricted Net Assets {Lia PY S007 thragals F¥2022 SGAOR DOR ene Bex PAAR * YSRLCNG 000) Revenues: 13618 a hail 6 304,082 cing af Sint Waterand Sewer fund eg : Current Assets anid List ities. il il ‘ | 39,009,008 | _. Saben.n8 : : FS omonn inna’ Assets soondtensses: | soot ere? GRbHibes SONORAN SSS II, NS SO eaten a ene tad prevecnnntcoces eet xxxEND_PAGE:deq16_b5_0892_4900_0154 GHy.of Flint Recent Tnveline.of Water and. Sewer Funds FY 2007 through 2078 523M Wiiter en ‘ncresge i. Neveg adjustment 3.6M Retires bealthes CAPE, ANE Si5.7M Lawsuit settiod: Aoeeivdee teens | Budgeted: use of equity ter 1 Bal fgnce budget orate ASE IeAE 56.3 New OPES daily | Budgeted use of etiuity ts Balance: budget: sot ahaa ee xxxEND_PAGE:deq16_b5_0892_4900_0155 Expenses have exgonted levenges every yearsines 2008¢ 2008 SGGG ant ants. 2643 Rdvenues: -Hnrescrved Rate ‘Mins. Syateot _ Beck, Reyonuds Sxmgeisds s48 QSOGSSTSS NGS SR. NG Supa7s, Bq6.399,452 BR4O25.068 ROIS SH22AO NRG. SOULETEAzZE “Wister parchase costincreasa 8 3. FACTORS IMPACTING sn a Be ROE pays added-es pari ehohyf 4.9 AS Nordté wdkisttien Useotriigihed dafniigs Bidgeied Ssvehud-lnehlve ts re6 Useotrenmined aa tA & 3 es tn Laainitigs budgeisd ‘Gt ohasG.nost ihereas Dod oS Allpeaiios As xxxEND_PAGE:deq16_b5_0892_4900_0156 Calculation of Water and Sewer Rates for FY13 Budget March, 2012: Water $49.9 $44.4 Sewer $31.0 $21.4 TOTAL $80.9 $65.8 xxxEND_PAGE:deq16_b5_0892_4900_0157 CITY of FLINT, MICHIGAN Le ae WATER &/OR SEWER BILL Ly aepeid FIRST CLASS MAIL Senice at: $810 BALDWIN BLVD MI 4eSOt us! POSTAGE PAID : 3419 Active Seqe3i98 [ACCOUNTNUMBER] DUE DATE : Re 02282012 LVAIVINMUIOU AA T=SHE | jeu BE lint hibit YOUR PAYMENT . Hag ygadpyoteseg | gl fff gegf aa Esq ag oflf fl geg gps eH ttt ef 000003768 L0000014 76 502242012000001491377706 KEEP THIS PORTION FOR YOUR RECORDS [GHARGE [Prev waience [| 167.08) ig CiOanoi2 A 363 ny} thy ie = re a Lo 6.00 PENALTY ASSESSED 30 DAYS AFTER DUE DATE xxxEND_PAGE:deq16_b5_0892_4900_0158 CITY OF FLINT DEPARTMENT OF FINANCE Customer Service Center Dayne Walling Rougias Ringeman Mayor Piste gis cath . CITY OF FLINT iy H WATER NON-PAYMENT TURN-OFF POLICY . Water services to any customer may be shut off if the account is not paid until after 30 days after the due date. (Ciw onlinance 46-52 (h)) Non-payment tum-offs are done only Monday through Thursday. The Customer Service Center docs not schedule non-payment turn-offs on Fridays, Saturdays, Sundays, or most recognized holidays. Hiegal usage, broken payment arrangements and NSF (non-sufficient funds) turn-off are done at any time without additional notice. Turn-off notices are mailed to delinquent customers fifleen (15) days before actual um-off. ‘The water customer is responsible for maintenance of all plumbing in the premises including connection to City water mains or sewer lines, Sh Wye ery . Ha customer disputes a water bill and is unable to resolve the issue with Customer Service personnel, the customer may request an administrative review. Further information on any water account may be obtained by calling (816) 766-7015 or visiting the Customer Service Center at }* Floor, City Hall, 1101 S. Saginaw St. 11 xxxEND_PAGE:deq16_b5_0892_4900_0159 Preliminary Options for Future City of Flint Water Sources Consider a New Negotiated Contract with Detroit Water and Sewer Department Lack of control over new / fixed changes Past practices No upfront capital costs Possibility to negotiate a lower rate Ability to "Blend" water sources to further control costs Consider_a Contract with the Karegnondi Water Authority Voting memser of KWA board Capital cost (debt service} Ability to "Blend" water sources to further control costs Uncertainty of final costs Raw water is an asset for attracting new buisnesses Blended Use of the Flint River Helps contro cost of water *** CURRENTLY NO DECISIONS HAVE BEEN MADE REGARDING THE FUTURE WATER SOURCE 12 xxxEND_PAGE:deq16_b5_0892_4900_0160 a Improvements for City of Flint Water System Reduce Leakage =Finalize a Preventative Maintenance Plan > (Planning started in January 2012, requires funding, ... part of Operational Costs) > Will help identify repair area’s "Reduce water theft "Replace water meters >We currently have an eighteen month plan to replace all meters with mote efficient “Smart Meters” "Encourage routine household checks >“Faulty” toilets are a significant reason for household water loss. and unexpected larger bills. Other Leakage concerns ¥ Transmission Loss “Fire Hydrants V Incorrect water bills v¥Non-Peyment 13 xxxEND_PAGE:deq16_b5_0892_4900_0161 in Breaks 2014 Water Ma rt Repo in Breaks from Leak = = SSR FNS ae SES Tae t 2 SSR é 3. =o xxxEND_PAGE:deq16_b5_0892_4900_0162 City of Flint Water System Facts SSO ELIE EAT To Over 600 Miles of Distribution Mains Over 7000 Valves Over 3909 Hycrants Over 46,000 users in 2006 Only 31,000 users in 2014 xxxEND_PAGE:deq16_b5_0892_4900_0163 What Can Impact Water Quality ? Condition of source water » Temperature » Organic material » Retention time in system Low flow » Deac ends » Main Breaks > Repairs Quality Indicators * Chiorine residual * Total colforms xxxEND_PAGE:deq16_b5_0892_4900_0164 % & Wii, Add , aia Z tinue, & Witte wanna haba % 4) “Cerny, we yy esas 4% Ottery yy xxxEND_PAGE:deq16_b5_0892_4900_0165 CITY TESTING 10 test sites around the city Tests are performed manually 2 — 3 times a week Over 100 Tests are performed a month All tests are reported to the DEQ for oversight Tests are performed EVERY four hours inside the Plant The City responds to and tests all reported concerns xxxEND_PAGE:deq16_b5_0892_4900_0166 Michigan DEQ State License Types Complete Treatment Limited Treatment Distribution D-1 D-2 xxxEND_PAGE:deq16_b5_0892_4900_0167 Recent Boil Water Advisories in MICHIGAN eh .rrt—sr—C xxxEND_PAGE:deq16_b5_0892_4900_0168 City of Flint Contacts Public Works Director Howard Croft — [email protected] Utilities Administrator Daugherty Johnson- [email protected] Plant Supervisor Brent Wright — [email protected] F-1 Operator in Charge Mike Glasgow — mglasgow @cityofflint.com S-1 Operator in Charge Phone Numbers City of Flint Treatment Plant 810-787-6537 Public Works Director 810-766-7346 x 2403 Utilities Administrator 810-766-7135 x 2602 EPA Safe Drinking Water Hotline 1-800-426-4791 xxxEND_PAGE:deq16_b5_0892_4900_0169 <t “aly. ye east ed % Gs £4% oy Pity dette thn, pad Ws fie 4% 9 Little f y Ge he Wie : ae time Gh fy ae By “ty, dyed. gi tye oe * tills Ay 2% © “aah a Ye yt, Vit 4s fit CO tide, EY tien ye Yu be Reduce ime of water in-system evel to match demand ‘Hited consultant Veolia for process review xxxEND_PAGE:deq16_b5_0892_4900_0170 wy Bee xxxEND_PAGE:deq16_b5_0892_4900_0171 ONS! ie o Water plant improvements ° Distribution system improvements » Better communication with customers xxxEND_PAGE:deq16_b5_0892_4900_0172 carbon dioxide 3 xxxEND_PAGE:deq16_b5_0892_4900_0173 a an —) hence H 3 3 TOC, mg/L Ri Ozone Clarifier Softener ‘Filter Filter Plant wer Effluent Effluent Effluent Influent Effluent R? LAPo AY sees 33: S Yacdreis: Soi sary Narre an As Marci 4. 2018 Tactical Sdvisary Camraittes: xxxEND_PAGE:deq16_b5_0892_4900_0174 UV Absorbance, cm* apnea Pink coloration R? = 0.9753 xxxEND_PAGE:deq16_b5_0892_4900_0175 0 5 a a an a nie: a D a ho ee a a 5 8 0 7 5 7 ee Gee a SS ‘ 4. 0 6 5 6 ia “4. 0 5 5 5 feces ne a bromate on 5 4 imum ozone format 0 3 minimize be 5 mg/L to Max: dosage appears to 5 20 25 3 : aa ee ae io sans b mee aoe = nee + a : — 01 5 1 0 0 ¢ f 0 Nownoeveowrrtnoenvyoet nN © N A ws ae ase as os 1/8n ‘ aeul01g 9761 =0 R2 mg/L Ozone Dosage, a xxxEND_PAGE:deq16_b5_0892_4900_0176 TOC, mg/L 10 20 30 40 50 60 FeCl, Dosage, mg/L 70 80 90 100 R’ = 1.00 xxxEND_PAGE:deq16_b5_0892_4900_0177 —— i Current Operating : Point Alkalinity... Hardness... Y~ALneE SS Optimal Point Concentration, mg/L as CaCO, 140 160 180 200 220 240 260 280 300 Lime Dosage, mg/L xxxEND_PAGE:deq16_b5_0892_4900_0178 Activities to Help Operators Maintain Good Water Quality e Process Control Management Plan o Lab QA/QC Program e Computerized Maintenance Management System e Asset Management System o Training and Certification Program e Vulnerability Plan xxxEND_PAGE:deq16_b5_0892_4900_0179 e Speed up flow of water from plant to homes — 2 weeks plant to house Sind clased valves & & agen fren a Sy ¢ o Replace braken valves « Reduce sysiem sforage e Track customer complaints fest customer water ao vs fo clean arsas of xxxEND_PAGE:deq16_b5_0892_4900_0180 Develop a proactive customer communication plan » Create advisory committees to help direct efforts and improve flow of information e Add additional communication personnel for the utility e Develop a pro active communication program e Establish a single point of contact to manage all water quality complaints » Provide additional customer service training and tools to staff » Expand neighborhood and community outreach » Change monthly billing statements from card to envelope with information xxxEND_PAGE:deq16_b5_0892_4900_0181 xxxEND_PAGE:deq16_b5_0892_4900_0182