November.pdf; Tech Committee Presentation - Veolia.pdf
All,
I want to thank everyone for attending our first Technical Committee Meeting yesterday, by all measurements
this was a very successful first gathering. I am forwarding everyone an electronic copy of the materials shared
yesterday including the presentation by Veolia.
As for next steps, I am looking for literature form DR. Rose and from Michael Wight of the EPA to come
within the next day or two. I also would like to have specific questions that anyone feels should be included in a
bullet point list so that we can move quickly to generate the best responses.
Next week I will look to vet with this group the information that we intend to send to the community along with
the next violation notice. Our goal is to have documented information in everyone's hands prior to the mailing
of the violation.
We will also plan to have another meeting very early in April to assess the community response to the
upcoming notice, evaluate if there are items coming from the community advisory group that need to be
addressed, share the internal water plant progress, and to determine our next steps.
Thank you again,
Howard Croft
Public Works Director
City of Flint
1101 S. Saginaw Street
Flint, MI 48502
PH# 810.766.7135 Ext.2043
j
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City Of Flint Water Forum
CONTENTS
Water History Facts ...cccc 3
Frequently Asked QueStions 4
Budget Allocation and Fund Expenses. 5
Asset / Revenue Charts 6
Recent Timeline of Water and Sewer FUNAS 7
City of Flint- Water and Sewer System Additional Asset / Revenue Data ........-00....s0000. 8
Calculation of Water and Sewer Rates for FY13 Budget 9
Example Water Bill 10
TUrn-Off POLICY 11
Preliminary Options for Future City of Flint Water Sources 12
xxxEND_PAGE:deq16_b5_0892_4900_0150
City Of Flint Water History Facts
Current Treatment Plant was put into service in 1954.
. Current 72” main pipeline was completed in 1970.
Flint signed a 30 year contract with Detroit water and Sewer Department in the mid 1960's. .
The contract with DWSD has expired and we are currently operating on a yearly extension,
In 2006 Flint completed a $48,000,000 upgrade of the existing Water Plant. (Required by the MDEQ & for backup only).
Flint’s Waiter & Sewer System is approximately a 300,000,000 Enterprise. .
Flint's Water & Sewer System is designed to deliver water to over 200,000 people with over 1,500 miles of infrastructure,
Flint's most recent census count shows a population of approximately 102,000 in 2010.
Flint’s census population in 2000 was approximately 124,000.
The water system had over 45,000 customers in June of 1999,
The water system had just over 36,000 customers by June 2011.
The “Fixed Costs” that must be covered to maintain the system and deliver quality water have increased over
time.
xxxEND_PAGE:deq16_b5_0892_4900_0151
City Of Flint
Most Frequently Asked Questions about Water
OWhy are the water rates so high ?
Q)How does my water bill work (Explanation of charges) ?
OlWhy do others in the area pay less for the same amount of water ?
OlWhere has all of the water and sewer fund money gone ?
OWhat do | do if | think my bill is incorrect ?
OWhat effect does leakage or theft have on my bill ?
QIHow can {f report water theft ?
OlWhy don’t we go back to using the Flint River like we once did ?
xxxEND_PAGE:deq16_b5_0892_4900_0152
City of Flint
Budget Allocation and Fund Expenses.
City af Fling
Water and Sewer Fund Expanses
Water & Seaver fends
a
Audited
a 2008 Actua} 2009 Aviual 210 Actual 2071 ete
Operating Revarues-
Mther Revenues
Annual Revenues
20,919 987°
2B.81R 817
SoiZ.96a
BS8SB09
4,208.
5, BSOESe
20,098
Andual Expertise
xxxEND_PAGE:deq16_b5_0892_4900_0153
Cityat Aint
Unrestricted Net Assets {Lia
PY S007 thragals F¥2022
SGAOR DOR
ene Bex PAAR
* YSRLCNG 000)
Revenues: 13618
a hail 6 304,082
cing af Sint Waterand Sewer fund eg :
Current Assets anid List ities. il il ‘
| 39,009,008 |
_. Saben.n8 :
: FS
omonn inna’ Assets
soondtensses: |
soot ere? GRbHibes SONORAN SSS
II,
NS
SO
eaten a ene tad
prevecnnntcoces eet
xxxEND_PAGE:deq16_b5_0892_4900_0154
GHy.of Flint
Recent Tnveline.of Water and. Sewer Funds
FY 2007 through 2078
523M Wiiter en
‘ncresge
i.
Neveg adjustment
3.6M Retires bealthes
CAPE, ANE
Si5.7M Lawsuit settiod:
Aoeeivdee teens
| Budgeted: use of equity ter
1 Bal fgnce budget
orate ASE IeAE
56.3 New OPES daily
| Budgeted use of etiuity ts
Balance: budget:
sot ahaa ee
xxxEND_PAGE:deq16_b5_0892_4900_0155
Expenses have exgonted levenges every yearsines 2008¢
2008
SGGG
ant
ants.
2643
Rdvenues: -Hnrescrved
Rate ‘Mins. Syateot
_ Beck, Reyonuds Sxmgeisds
s48 QSOGSSTSS NGS SR. NG Supa7s,
Bq6.399,452
BR4O25.068
ROIS SH22AO NRG. SOULETEAzZE
“Wister parchase costincreasa 8
3.
FACTORS
IMPACTING
sn
a
Be
ROE pays added-es pari ehohyf 4.9 AS
Nordté wdkisttien
Useotriigihed dafniigs Bidgeied
Ssvehud-lnehlve ts re6
Useotrenmined aa tA &
3
es tn
Laainitigs budgeisd ‘Gt
ohasG.nost ihereas
Dod
oS
Allpeaiios As
xxxEND_PAGE:deq16_b5_0892_4900_0156
Calculation of Water and Sewer Rates for FY13 Budget
March, 2012:
Water $49.9 $44.4
Sewer $31.0 $21.4
TOTAL $80.9 $65.8
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CITY of FLINT, MICHIGAN Le ae
WATER &/OR SEWER BILL Ly aepeid FIRST CLASS MAIL
Senice at: $810 BALDWIN BLVD MI 4eSOt us! POSTAGE PAID
: 3419 Active Seqe3i98
[ACCOUNTNUMBER] DUE DATE
: Re 02282012
LVAIVINMUIOU AA T=SHE | jeu
BE lint hibit
YOUR PAYMENT .
Hag ygadpyoteseg | gl fff gegf aa Esq ag oflf fl geg gps eH ttt ef
000003768 L0000014 76 502242012000001491377706
KEEP THIS PORTION FOR YOUR RECORDS
[GHARGE [Prev waience [| 167.08)
ig CiOanoi2 A 363 ny} thy ie = re a
Lo 6.00
PENALTY ASSESSED 30 DAYS AFTER DUE DATE
xxxEND_PAGE:deq16_b5_0892_4900_0158
CITY OF FLINT
DEPARTMENT OF FINANCE
Customer Service Center
Dayne Walling Rougias Ringeman
Mayor
Piste gis cath .
CITY OF FLINT
iy
H
WATER NON-PAYMENT TURN-OFF POLICY
. Water services to any customer may be shut off if the account is not paid until after 30 days after
the due date. (Ciw onlinance 46-52 (h))
Non-payment tum-offs are done only Monday through Thursday. The Customer Service Center
docs not schedule non-payment turn-offs on Fridays, Saturdays, Sundays, or most recognized
holidays.
Hiegal usage, broken payment arrangements and NSF (non-sufficient funds) turn-off are done at
any time without additional notice.
Turn-off notices are mailed to delinquent customers fifleen (15) days before actual um-off.
‘The water customer is responsible for maintenance of all plumbing in the premises including
connection to City water mains or sewer lines,
Sh Wye ery
. Ha customer disputes a water bill and is unable to resolve the issue with Customer Service
personnel, the customer may request an administrative review. Further information on any water
account may be obtained by calling (816) 766-7015 or visiting the Customer Service Center at }*
Floor, City Hall, 1101 S. Saginaw St.
11
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Preliminary Options for Future City of Flint Water Sources
Consider a New Negotiated Contract with Detroit Water and Sewer Department
Lack of control over new / fixed changes
Past practices
No upfront capital costs
Possibility to negotiate a lower rate
Ability to "Blend" water sources to further control costs
Consider_a Contract with the Karegnondi Water Authority
Voting memser of KWA board Capital cost (debt service}
Ability to "Blend" water sources to further control costs Uncertainty of final costs
Raw water is an asset for attracting new buisnesses
Blended Use of the Flint River
Helps contro cost of water
*** CURRENTLY NO DECISIONS HAVE BEEN MADE REGARDING THE FUTURE WATER SOURCE
12
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a Improvements for City of Flint Water System
Reduce Leakage
=Finalize a Preventative Maintenance Plan
> (Planning started in January 2012, requires funding, ... part of Operational Costs)
> Will help identify repair area’s
"Reduce water theft
"Replace water meters
>We currently have an eighteen month plan to replace all meters with mote efficient “Smart Meters”
"Encourage routine household checks
>“Faulty” toilets are a significant reason for household water loss. and unexpected larger bills.
Other Leakage concerns
¥ Transmission Loss
“Fire Hydrants
V Incorrect water bills
v¥Non-Peyment
13
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in Breaks 2014
Water Ma
rt
Repo
in Breaks from Leak
=
=
SSR
FNS
ae
SES
Tae
t
2
SSR
é
3.
=o
xxxEND_PAGE:deq16_b5_0892_4900_0162
City of Flint
Water System Facts
SSO ELIE EAT To
Over 600 Miles of Distribution
Mains
Over 7000 Valves
Over 3909 Hycrants
Over 46,000 users in 2006
Only 31,000 users in 2014
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What Can Impact Water Quality ?
Condition of source water
» Temperature
» Organic material
» Retention time in system
Low flow
» Deac ends
» Main Breaks
> Repairs
Quality Indicators
* Chiorine residual
* Total colforms
xxxEND_PAGE:deq16_b5_0892_4900_0164
%
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xxxEND_PAGE:deq16_b5_0892_4900_0165
CITY TESTING
10 test sites around the city
Tests are performed manually 2 — 3 times a week
Over 100 Tests are performed a month
All tests are reported to the DEQ for oversight
Tests are performed EVERY four hours inside the Plant
The City responds to and tests all reported concerns
xxxEND_PAGE:deq16_b5_0892_4900_0166
Michigan DEQ
State License Types
Complete Treatment Limited Treatment Distribution
D-1
D-2
xxxEND_PAGE:deq16_b5_0892_4900_0167
Recent Boil Water Advisories in MICHIGAN
eh .rrt—sr—C
xxxEND_PAGE:deq16_b5_0892_4900_0168
City of Flint Contacts
Public Works Director Howard Croft —
[email protected]
Utilities Administrator Daugherty Johnson-
[email protected]
Plant Supervisor Brent Wright —
[email protected]
F-1 Operator in Charge Mike Glasgow — mglasgow @cityofflint.com
S-1 Operator in Charge
Phone Numbers
City of Flint Treatment Plant 810-787-6537
Public Works Director 810-766-7346 x 2403
Utilities Administrator 810-766-7135 x 2602
EPA Safe Drinking Water Hotline 1-800-426-4791
xxxEND_PAGE:deq16_b5_0892_4900_0169
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evel to match demand
‘Hited consultant Veolia for process review
xxxEND_PAGE:deq16_b5_0892_4900_0170
wy
Bee
xxxEND_PAGE:deq16_b5_0892_4900_0171
ONS!
ie
o Water plant improvements
° Distribution system
improvements
» Better communication with
customers
xxxEND_PAGE:deq16_b5_0892_4900_0172
carbon dioxide
3
xxxEND_PAGE:deq16_b5_0892_4900_0173
a
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TOC, mg/L
Ri Ozone Clarifier Softener ‘Filter Filter Plant
wer Effluent Effluent Effluent Influent Effluent R? LAPo
AY sees 33: S Yacdreis: Soi sary Narre an
As Marci 4. 2018 Tactical Sdvisary Camraittes:
xxxEND_PAGE:deq16_b5_0892_4900_0174
UV Absorbance, cm*
apnea
Pink
coloration
R? = 0.9753
xxxEND_PAGE:deq16_b5_0892_4900_0175
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xxxEND_PAGE:deq16_b5_0892_4900_0176
TOC, mg/L
10
20
30
40 50 60
FeCl, Dosage, mg/L
70
80
90
100
R’ = 1.00
xxxEND_PAGE:deq16_b5_0892_4900_0177
——
i Current
Operating :
Point
Alkalinity... Hardness...
Y~ALneE
SS
Optimal
Point
Concentration, mg/L as CaCO,
140 160 180 200 220 240 260 280 300
Lime Dosage, mg/L
xxxEND_PAGE:deq16_b5_0892_4900_0178
Activities to Help Operators
Maintain Good Water Quality
e Process Control
Management Plan
o Lab QA/QC Program
e Computerized Maintenance
Management System
e Asset Management System
o Training and Certification
Program
e Vulnerability Plan
xxxEND_PAGE:deq16_b5_0892_4900_0179
e Speed up flow of water from plant
to homes — 2 weeks plant to house
Sind clased valves & & agen fren
a
Sy ¢
o Replace braken valves
« Reduce sysiem sforage
e Track customer complaints
fest customer water
ao
vs fo clean arsas of
xxxEND_PAGE:deq16_b5_0892_4900_0180
Develop a proactive customer communication plan
» Create advisory committees to help direct efforts and improve flow
of information
e Add additional communication personnel for the utility
e Develop a pro active communication program
e Establish a single point of contact to manage all water quality
complaints
» Provide additional customer service training and tools to staff
» Expand neighborhood and community outreach
» Change monthly billing statements from card to envelope with
information
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